1. THE HOTEL AND CATERING INDUSTRY
Introduction to the hotel Industry
Brief history of the growth of the hotel industry
2. INTRODUCTION TO SECTORS OF THE F&B INDUSTRY
a. PROFIT ORIENTED / COMMERCIAL
i. RESTRICTED MARKET
-TRANSPORT CATERING
-CLUBS
-PRIVATE CATERING
-INDUSTRIAL (CONTRACT)
ii. GENERAL MARKET
-HOTELS/RESTAURANTS/PUBS/BARS
-TAKE AWAY/RETAIL STORES/HOME DELIVERY/ BANQUETING
-CONFERENCES/MOTEL HIGHWAY EATERIES & RAILWAYS
CRUISE/AIRLINES
-SERVICE COUNTERS/ODC/FAST FOOD
b. COST PROVISION RESTRICTED MARKET SOCIAL ORIENTED FOOD SERVICES
INSTITUTIONAL CATERING / SCHOOLS / PRISONS / HOSPITAL / ARMED FORCES / INDUSTRIAL (OWN CATERING) / INSTITUTES & COLLEGES.
3. DEPARTMENTAL ORGANISATION & STAFFING
· Organization & Hierarchy of the F&B department of (a) Hotels / (b) Industrial Foodservice / c. Department Stores / d. Fast Food Restaurant
· French/American/English terms related to F&B staff
· Duties and responsibilities of F&B staff( F&B manager,Sr.Captain,Captain,Steward,Assistant Steward
· Attributes of waiting staff.
· Inter and Intra department relationships. Coordination with Housekeping, Kitchen, prsonnel, time office, Engineering, Front Office, Kitchen stewarding, Dish Wash.
4. FOOD SERVICE AREAS
· Speciality Restaurants
· Coffee Shop
· Cafeteria
· Fast Food
· Room Service and Mini Bar
· Banquet
· Bar
· Vending Machines
ANCILLIARY DEPARTMENTS
· Pantry
· Food pick up area
· Store
· Kitchen stewarding
· Dish Washing
5. F & B SERVICE EQUIPMENT
Familiarization of
· Cutlery
· Crockery
· Glassware
· Flatware
· Linen
· Hollowware
· a. Tablecloth, b. Slip cloth c. Moulton d. Napkins e. Waiters Cloth f. Tea and glass cloth g. Frills h. Buffet cloth
Furniturea. Table b. chair c. Sideboard
6. FORMS OF SERVICE
· Full Silver Service
· Pre Plated/American Service
· Russian Service
· English Service
· Gueridon Service
· Cafeteria Service
· Buffet Service
· Snack Bar service
· Grill room service
7. MEALS OF THE DAY
· Early Morning Tea
· Breakfast
· Brunch
· Lunch
· Afternoon/Hi Tea
· Dinner
· Supper
8. MENU PLANNING
· Origin of Menu
· Rules to be observed for Planning Menus
· Types of Menu
a. TABLE D’ HOTE TDH/ A’LA CARTE/b. CYCLICc. PLAT DU JOUR/d .CARTE DU JOUR e. BANQUET MENU
9. FRENCH CLASSICAL MENU
· 11 Courses of the menu
· Sequence
· Examples from each course
· Cover of each course
· Accompaniments
10. FRENCH CULINARY TERMS
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